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We’re excited to introduce the new FAQ web part– a faster, smarter way to build and manage FAQs in SharePoint with the power of Microsoft 365 Copilot.

SharePoint pages & news are trusted hubs for enterprise knowledge-and now, we’re enabling content owners to quickly generate clear, structured FAQs using Copilot. Authors can now easily generate quality FAQs directly from documents, meeting transcripts, or other high-value content. And to ensure clarity and accuracy-authors can refine, reorder and validate questions & answers before publishing.

Let’s take a closer look at how this new experience simplifies and enhances FAQ creation in SharePoint.

AI-Assisted FAQ Creation with Grounded Context

Easily add the FAQ web part to any SharePoint page and get started in just a few steps. Upload grounding files—like Word, PowerPoint, PDF, Loop, or Meeting—then select a purpose (Event, Policy, Product, or Other) and optionally provide a description to guide the AI. Copilot uses domain-augmented instructions with industry expertise and best practices to generate accurate and relevant FAQ content tailored to your needs.

Effortless FAQ setup—choose from domain-augmented FAQ types for events, products, and policies.

Here’s how you can take advantage of each FAQ type:

Event – For example: Event details, schedules, and logistics

• Summarize event details for upcoming conferences, trainings, or company-wide meetings.


• Provide schedules, speaker bios, session overviews, and logistics information for attendees.


• Address common attendee questions ahead of the event to reduce repetitive inquiries.

Product – For example: Product announcements, feature updates, and user guides

• Create product launch FAQs directly from briefing decks, release notes, or technical documentation.


• Support internal sales enablement or customer-facing portals with up-to-date product information.


• Build feature guides and troubleshooting FAQs to improve user adoption and reduce support tickets.

Policy – For example: HR, IT, compliance, and standard operating policies

• Generate HR policy FAQs for topics like leave, benefits, onboarding, and hybrid work.


• Build IT self-service FAQs to guide employees on software setup, security protocols, and device troubleshooting.


• Document compliance procedures, corporate policies, and operational guidelines to ensure consistency.

Guided Builder with Human-in-the-Loop Control

The built-in three-step builder—Category → Question → Answer—keeps you in control. You can review and refine content, go back and re-generate as needed, or make direct edits on the page using Copilot in the Rich Text Editor. You can also add new questions manually, and Copilot will generate contextual answers to match.

3-step FAQ builder experience (Category → Question → Answer)

Easy to Share & Provide Feedback

Once published, your FAQ is ready to share via email with one click. Every interaction makes us smarter—use the built-in feedback tool (👍/👎 and add your comments) to help us improve Copilot’s responses and elevate the experience.

Give us feedback

The features and capabilities mentioned in this blog post are demonstrated in the following video with Tina Chen (Microsoft) and Vesa Juvonen (Microsoft).

Frequently asked questions

What are the Copilot license requirements for this feature?

License requirement depends on the role a specific user has. Rules are as follows:

• Viewers: No Copilot license required.


• Creators & Editors: A Microsoft 365 Copilot license is required to create and edit FAQ web part. If license is missing, web part is not shown in the web part picker.

When will the FAQ web part be available?

Public Preview (Worldwide, GCC): Rollout begins late June 2025 and completes by end of July 2025.

This message is associated with Microsoft 365 Roadmap ID 482198.

How do I add a FAQ web part to my page?

Please see our step-by-step guide for further details – Use a FAQ web part in SharePoint.

What is next for the FAQ web part?

We continue innovating on the AI powered portals area also in future. Specifically on the FAQ web part, you can expect following new features in the short term roadmap.

• Support for Flexible Sections


• Use viewer feedback to improve FAQ relevance

Thank you for exploring the new FAQ web part. We look forward to seeing how you use it to create impactful content. Share your experiences, feedback, or questions in the comments—we’re here to support you every step of the way.