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In May, the Azure SRE Agent was introduced – an AI-powered Site Reliability Engineering (SRE) assistant built to help customers identify, diagnose, and resolve issues across their Azure environments faster and with less manual effort. 

Today, we’re excited to highlight how the SRE Agent now extends these capabilities to Azure API Management (APIM) , delivering deep operational visibility, guided troubleshooting, and intelligent remediation for customers running critical APIs at scale.

API Management sits at the center of API application architectures, acting as a unified entry point for services, enforcing security, transforming requests, and routing traffic to backends. Ensuring the reliability of this layer is crucial – but as systems grow more distributed, it becomes harder to isolate failures, detect misconfigurations, or trace degraded performance to its root cause.

The SRE Agent helps APIM users stay ahead of these challenges by providing both diagnostics and remediation tailored for API Management environments.

You can ask the SRE agent direct API Management questions or concerns such as:

• “My  API Management is giving me 503 errors”


• “We updated our policies yesterday, and now the backend is timing out.”


• “Can you help me figure out why requests to our billing API are failing?”


• “Show me recent changes to our APIM instance.”


• “What’s the failure rate on our orders operation this week?”

Proactively Monitor API Management App Health

The SRE Agent continuously monitors the overall health of your API Management service. It tracks key metrics such as CPU utilization, latency, error rates, and availability over time, surfacing any abnormal patterns and offering insight into capacity.

This helps teams anticipate issues before they impact users and plan for scaling with confidence.

Visualize Backend Connections and Health

One of the most valuable APIM capabilities introduced with the agent is backend mapping. The agent can identify which backend services each API operation routes to, and visualize the health of those backends.

This makes it much easier to answer operational questions like:

• “Which backend is responsible for the spike in errors on my /checkout API?”


• “Are there any timeouts happening from APIM to service X?”

Drill into Backend App Issues

If the root cause lies in a backend application – whether it’s a service hosted in Azure Container Apps, Azure Functions Apps App Service, or another compute platform – the SRE Agent can go further. It analyzes backend-specific metrics such as memory and CPU usage, response time distribution, recent deployments, and any logged exceptions.

The agent correlates this backend behavior with the observed degradation at the API Management layer to provide a full stack view of what’s happening.

For example:

“Your backend container app failed 37% of requests in the last hour due to out-of-memory errors. This correlated with a 5xx spike at the /stock/check API operation.”

Detect and Fix Configuration Issues

The SRE Agent also helps uncover common configuration issues that lead to downtime or silent failures, including:

• Malformed API policies


• Missing or misapplied network rules (NSGs, VNet)


• Incorrect scaling configuration or quota enforcement

But it doesn’t stop at diagnostics. Where safe and possible, the agent can also perform remediation with your approval – for example, by adjusting NSG rules, scaling your API Management, etc.

Built for Teams that Depend on APIM

If API Management is critical to your infrastructure, the SRE Agent gives you an extra layer of confidence – offering the clarity and tooling needed to maintain uptime, reduce operational overhead, and catch issues before they escalate.

The APIM-specific capabilities of SRE Agent are now available, and can be used in any SRE Agent resource (currently in preview).  

• Signup for preview access

We’re excited to bring this level of intelligence and automation to APIM, and we’re looking forward to your feedback as we continue to evolve the experience.

Additional resources

• Azure SRE Agent overview (preview) | Microsoft Learn


•  Introducing Azure SRE Agent | Microsoft Community Hub