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Preventing misconfigurations from happening again
From rural America’s poorest communities to conflict-affected countries, Save the Children is a global non-profit organization dedicated to improving the lives of children in need. Save the Children’s IT team navigates complex administration across 65 countries, 25,000 individuals, and 30 unique IT setups, with 19 sharing a Microsoft 365 tenant. Balancing the need to secure administrative rights while empowering local admins to conduct tasks like MFA resets without extensive global permissions posed a significant challenge.
In the heart of a transformative period, the organization encountered a critical issue: A simple misconfiguration by an employee altered a local email setting globally, inadvertently disrupting email access for 20,000 users. This incident underscored the complexities and risks inherent in managing a global IT system and highlighted the urgent need for a more refined, secure, and efficient management solution.
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