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Frontline workers engage directly with customers and patients, manage critical tasks, and keep daily operations running smoothly. Despite their essential role, they often face persistent challenges that can limit more effective and impactful work information overload, manual workflows, and limited access to digital tools.

That’s where AI can help.  The upcoming Frontline Fridays sessions are geared towards helping you understand how AI can help your frontline workforce.

ALL PREVIOUS SESSIONS: aka.ms/frontlinefridays

Pick the time that works for you:

Session 6: August 7, 6:00 – 7:30 PM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here)

Session 6: August 8, 9:00 – 10:30 AM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here)

Why AI for Frontline Workers?

According to Microsoft’s Work Trend Index, 80% of frontline workers are eager to use AI to find information faster. They’re not just open to AI—they’re ready for it.

• AI has the potential to reduce burnout by minimizing repetitive tasks, improve operational efficiency, and enhance customer and patient experiences through faster, more accurate service.

These advancements can aid frontline workers who frequently need to search through legacy documentation, ask managers for quick answers and those who navigate through multiple disconnected systems.

AI simplifies these tasks by enabling:

• Natural language queries to quickly find policies, schedules, or product information


• Instant answers through tools like Copilot Chat


• Seamless integration with platforms like Workday and ServiceNow for HR and IT support

Why Attend?

Explore the evolution of generative AI and how these innovations are being applied directly to frontline scenarios across enterprises worldwide.

You’ll learn:

• What Copilot really is: More than a chatbot, Copilot is the user interface for AI across Microsoft 365.


• What Agents are and when to use them: Discover how agentic systems go beyond answering questions to helping your frontline teams by automating tasks and triggering workflows. We’ll break down the decision framework so you can choose the right approach for your frontline needs.


• How to build your own agents: Whether you’re a business user or a developer, we’ll show you how to create agents using no code, low-code and pro-code approaches.


• Real-world examples: See how organizations are already using Copilot and agents to streamline onboarding, improve compliance, and reduce burnout.


• How Microsoft ensures responsible AI: Learn how Microsoft embeds security, privacy, and compliance into every layer of Copilot and agentic systems – ensuring AI is deployed safely, ethically, and with full enterprise controls.

Ready to Reimagine Your Frontline Operations?

If you’re an admin, business decision maker, or frontline operations leader, this is your opportunity to discover how AI can empower your frontline workforce—safely, efficiently, and at scale.

REGISTER HERE: aka.ms/frontlinefridays