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Healthcare professionals today face the challenge of meeting patient demands, managing administrative tasks, and staying updated with ever-growing medical knowledge — all while working to deliver the best care possible.

Generative AI-powered healthcare agents present a promising solution for helping with the unique complexities of medical data and patient care. By implementing rigorous controls and leveraging credible knowledge sources, healthcare agents can help clinicians make more accurate and relevant data-driven decisions, with the goal of improving health outcomes, efficiency, and safety.

Today, we are excited to announce the integration of the MSD Manuals (known as Merck Manuals in the US and Canada), one of the world’s most widely used medical information resources, into the healthcare agent service in Microsoft Copilot Studio. The service enables healthcare organizations to develop their own conversational scenarios powered by generative AI, while leveraging healthcare-specific safeguards and pre-built healthcare intelligence from credible sources.

The MSD Manuals are a global medical information resource and have been a trusted source of medical information for over 125 years. They provide current, evidence-based content across all specialties for physicians and other health care professionals. The content is written, updated, and peer-reviewed by leading academic experts, undergoing a rigorous editorial process to enforce its accuracy and relevance.

MSD Manuals are also available through healthcare agent service within Microsoft Dragon Copilot, allowing clinicians to access credible medical content within the context of the patient encounter without leaving their workflow.

This integration marks a significant milestone in the journey toward more intelligent healthcare solutions. By bridging the gap between vast quantities of medical knowledge and the need for precise, patient-specific guidance, healthcare agent service in Microsoft Copilot Studio assists healthcare organizations and professionals in making evidence-based decisions effectively, responsibly and confidently.

Learn more: 

Healthcare agent service – Healthcare agent service | Microsoft Learn

Meet Microsoft Dragon Copilot: Your new AI assistant for clinical workflow

MSD Manuals