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Effective information sharing is crucial for resolving cases efficiently. Today, we are excited to announce the launch of File Attachments for Case Management, a capability designed to enhance your case investigations with the sharing of reports, emails, screenshots, log files, and more, all in one centralized location within a case.
Key Benefits of Attachments for Case Management
- Centralized Information: File attachments ensure that all relevant documents, images, and data are stored in one place. Reduce your reliance on external file storage and stop hunting through emails—everything you need is right at your fingertips within the case.
- Comprehensive Documentation: From contracts and evidence to client communications and reports, file attachments provide a complete and organized record of all case-related materials. This comprehensive documentation is invaluable for audits, reviews, and future reference.
- More Accurate Response: Minimize errors and increase confidence in case outcomes by leveraging all relevant information related to a case. Comb over vulnerability assessments, patch documentation, configuration changes, etc. and ensure you have all the context you need about a case.
Attachments Experience:
The experience is super simple. Go to the Case details page, click the “Attachments” tab, click “Upload”, select your file, and wait for the upload. The file is malware scanned in the background. Once scanning is complete anyone with access to the case can download the file. If you need to upload malware samples, you can wrap them in password protected zip files.
Q&A:
- How much file storage do I get?
- 500 GB.
- Do file attachments stay in region?
- Yes, they are stored in the same region as their tenant.
- What if I need to attach malware samples for case investigation?
- Zip and password protect your malware samples. Malware samples that have not been zipped and password protect will be removed by malware scan.
Coming Soon!
Add file attachments and screenshots directly to comments to quickly review attachments in the Activity Log.
Conclusion
Attachments for Case Management ensures you have all the necessary information to make quick and informed decisions about a case. This leads to better case outcomes and improved communication for your organization.