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We’re excited to share a significant update to the Azure Communication Services Sample Builder. This release integrates Azure’s latest AI and video calling capabilities, implementing meeting transcription and AI-generated call summaries to help organizations deliver insightful and effective meeting experiences.

In just a few minutes, without the need for any coding, you can use the Sample Builder to start prototyping video calling with Azure AI integration. Click the link below to begin or continue reading for further information.

👉 Try the Sample Builder

Note, this pattern of combining Azure Communication Services and Azure AI for meeting transcription and summarization is not limited to Sample Builder. You can take the code and overall design pattern and rebuild this experience using the underlying APIs and SDKs.

What Is the Sample Builder?

The Sample Builder is a no-code Azure Portal experience that you use to brand, customize, build, and deploy a GitHub based sample for prototyping.  The sample integrates and deploys multiple Azure services for secure and engaging meetings:

• Application hosting of the meeting front-end is provided by Azure App Services


• High-definition video calling for mobile and desktop browsers is provided by Azure Communication Services Calling


• Role-based access for attendees and providers are implemented using Azure Communication Services Rooms


• Accessible, customizable, fluid user experience is built on the open-source Azure Communication Services UI library

Designed for developers, IT teams, and solution architects, the Sample Builder gets you started quickly but doesn’t produce a production-ready application. After prototyping, you can take the code from GitHub, customize user experience, integrate your own systems, and fine-tune the AI interactions for production.

Smarter Meetings with Transcription and Summarization

Today’s update integrates Azure AI Speech and Azure AI Language services directly into your meetings, transforming how companies capture, understand, and act on conversations.

You can fine-tune this integration and can take advantage of the latest innovation from Azure AI, ensuring your end-users benefit from advancements in LLM models, natural language understanding, and conversation summarization.

Transcription and meeting summarization are valuable across industries. For example:  

• Healthcare: Automatically document patient-provider interactions, reduce administrative burden, and support clinical accuracy.


• Financial Services: Capture detailed records of client meetings to meet regulatory requirements and improve transparency.


• Education: Provide students and instructors with accessible records of virtual sessions, supporting learning and retention.

Real-Time Transcription

With transcription enabled, Azure Communication Services uses Azure AI Speech to Text to convert spoken language into a live, speaker-attributed transcript. This allows participants to stay fully engaged in the conversation without worrying about taking notes.

Key benefits include:

• Accurate, multilingual transcription for a wide variety of languages. You can see the full list of supported languages here


• Speaker attribution for clarity and accountability


• Searchable meeting records for easy reference and knowledge sharing


• Support for multilingual teams, with transcripts that can be translated or reviewed post-meeting


• Training and quality assurance, enabling review of real conversations to improve service delivery

Transcripts can be stored securely and managed according to your organization’s compliance, privacy, and retention policies, making them suitable for regulated industries.

AI-Generated Call Summaries

After the meeting, the Azure AI Language Summarization API automatically analyzes the transcript and generates a concise, structured summary. This summary distills the conversation into key takeaways, including:

• Main discussion points


• Decisions made


• Action items and next steps

This helps teams:

• Align quickly on outcomes and responsibilities


• Brief stakeholders who couldn’t attend


• Maintain consistent documentation for compliance, audits, or internal reporting


• Reduce meeting fatigue by eliminating the need to rewatch or reread entire transcripts

How to Get Started

You can try these new features today by following a few simple steps:

1. Go through the Sample Builder using the official tutorial.


2. Select the Rooms option in the booking and calling steps.


3. Enable auto-transcription or allow users to turn on transcription in the booking and calling steps.


4. Enable meeting summary in the post-call steps.


5. Choose how you want to deploy and go through follow up steps.


6. Once fully deployed, start a call to test.


7. If not using auto-transcription, open the meeting controls and select “Start Transcription”. Choose the spoken language (Click here for the list of supported languages).


8. After the meeting ends, participants can view the AI-generated summary and download the transcript.

In the sample experience, transcripts and summaries are available temporarily. In production environments, you can store them securely and use them to support training, compliance, or analytics.

Microsoft 365 Integration

Today’s update focuses on integrating Azure AI with Azure hosted meetings. However Azure Communication Services are interoperable with Microsoft Teams, and you can use the Sample Builder to deploy a branded Azure application that joins Teams meetings.

Interoperability can be incredibly helpful for organizations that are already using Microsoft Teams but want to build a custom meeting experience for business-2-consumer (B2C) interactions. Using Microsoft Teams as the meeting host allows you to leverage:

1. Teams Premium AI features for generating meeting notes and recommending follow-ups.


2. Teams Premium virtual appointment features for scheduling of B2C meetings and sending reminders across SMS, email, and other channels.


3. Teams Phone capabilities so end-users can dial into the meeting using traditional telephony.

Get Started Today

Explore the new AI-powered features in the Sample Builder and start building smarter virtual appointment experiences:
👉 Try the Sample Builder

With transcription and meeting summaries, your meetings can do more than connect people—they can capture insights, drive action, and deliver lasting value.