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Since 2023, nearly 70% of Fortune 500 companies have integrated Microsoft 365 Copilot’s advanced AI into their daily workflows, unlocking new efficiencies and streamlining collaboration—and they’re seeing measurable business impact.

For example, Vodafone discovered employees who use Copilot save an average of 3 hours per week, reclaiming 10% of their workweek. Lumen Technologies estimates that using Copilot will help their sales teams save $50 million per year.  

These are game-changing outcomes. But how do these companies know their numbers are accurate? And how did they achieve them? The key to maximizing the value of AI-driven productivity tools is more than simply licensing your end users and waiting for them to make the most of it. In fact, the key lies in measuring its impact.  

To drive meaningful adoption and maximize ROI with Microsoft 365 Copilot, organizational leaders need clear visibility into how their workforces are using it. This means understanding: 

• Who’s adopting AI with Copilot.


• How effectively is Copilot supporting workflows.


• What measurable productivity gains are users achieving.

In this article, business leaders and IT can learn more about the Microsoft 365 Copilot dashboard, including its key features and core metrics.

We’ll also go over IT’s tasks for configuring the dashboard and granting access to business leaders so they can analyze Copilot usage patterns themselves, refine their Copilot engagement strategies, and help drive productivity gains in their teams and throughout the organization. 

What is the Copilot Dashboard?

The Microsoft Copilot Dashboard is a tool in Viva Insights that helps IT, business leaders, change managers, and other non-technical stakeholders track usage of Microsoft 365 Copilot with practical insights they can use to:

• Prepare users to work effectively with AI


• Drive Copilot adoption across teams


• Measure impact on workplace behavior

Key features and core metrics of the Copilot Dashboard

With a Viva Insights license, your unlock advanced dashboard features, including:

Comprehensive Metrics

A 28-day aggregated view of Copilot usage, adoption, readiness, and impact, to help you understand engagement and Copilot business value.

Readiness tracking

Based on Microsoft 365 app usage patterns, these metrics can help you identify which teams are ready to adopt AI into their daily workflows and which may need additional support, training or upskilling.

Adoption insights

With adoption insights, dashboard users can track active Copilot usage patterns within each Microsoft 365 app to measure how effectively teams are integrating Copilot into workflows. They can also pinpoint areas where Copilot users may need training or support to maximize productivity. By default, the dashboard’s Adoption trendline shows the prior six-month trend for all users in the organization. You can adjust filters at the top of the page for specific groups.

Impact analysis

This insight allows you to analyze how often employees in your organization use Copilot during a specified time period. Leaders can also measure productivity gains through metrics like meeting efficiency, email usage, and document collaboration.

Advanced tools, such as before-and-after behavioral data and employee surveys, can reveal early and even deeper insights into Copilot’s organizational impact.

Learning opportunities

Use qualitative feedback data from Copilot impact pulse surveys to identify Copilot satisfaction levels, challenges, and areas for improvement.

For example, you can compare high-adoption teams with low-adoption ones to uncover training or awareness gaps.

Managing the Copilot Dashboard: Key admin responsibilities

Global admins play a critical role in configuring and managing the Copilot Dashboard.

Their roles include:

• Setting up and configuring the Copilot Dashboard.


• Granting access and supporting business stakeholders.


• Integrating data.

1. Setting up and configuring the Microsoft 365 Copilot Dashboard

Global IT admins are responsible for setting up and configuring the Copilot Dashboard to align with organizational goals and requirements. This includes managing settings and turning features on and off as needed.

2. Granting access and supporting business stakeholders

Admins, you’ll also need to assign permissions to specific leaders, stakeholders, or groups through the Microsoft 365 admin center or PowerShell. Make sure stakeholders in different roles have the correct permissions.

You’ll also play a critical role in supporting and troubleshooting issues that users might encounter, such as technical problems and related assistance.

Who should have access to the Copilot Dashboard?

Business leaders

You can view engagement and adoption metrics directly and make informed decisions about how best to guide users on adopting Copilot.

Department heads

You’ll want to monitor how your teams are using Copilot and identify areas for improvement.

IT managers

You’ll need to oversee the technical aspects of Copilot deployment and ensure smooth operations.

HR Managers

Track employee sentiment and impact metrics for workforce planning and development.

How do admins grant access to the Copilot Dashboard?

You can delegate and manage access for individuals or groups to the dashboard in two different ways:

1. The Microsoft 365 admin center

1. Access the Copilot Dashboard here or


2. Sign in to Microsoft 365 admin center


3. Navigate to the Settings tab


4. Select Setup


5. Go to the Copilot Dashboard to Manage access settings. From there you can search for and select users to grant or revoke access.

Manage access for groups by selecting the Groups option, searching for Entra ID groups, and adding or removing users as needed.

2. PowerShell

Viva Insights admins can delegate access to organizational insights and the Copilot Dashboard using PowerShell. 

Set policies to enable or disable access to the dashboard at the tenant level using PowerShell cmdlets. This method gives you more granular control. Use it to manage access for larger groups or the entire organization.

Note: You can only delegate access to users with a Viva Insights license. Viva Insights is available as part of the Microsoft Viva Suite or as a standalone add-on to Microsoft 365 enterprise plans.

How do business stakeholders access the Copilot Dashboard?

Business stakeholders, you can access the Microsoft 365 Copilot Dashboard through your Teams Viva Insights app.

3. Integrating organizational data into the dashboard

Admins will upload organizational data directly through the admin center and configure it for analysis. If both the Viva Insights admin and the Global admin upload data, the dashboard will merge these uploads and display insights based on the most recent data.

Empowering business stakeholders with insights they can act on

Microsoft 365 Copilot is transforming productivity, and metrics powered by Viva Insights are proving its impact to the world.

Access the Copilot Dashboard today for yourself and unlock Copilot’s full potential for driving organizational success. 

Learn more

For more information on connecting to the Copilot Dashboard for Microsoft 365 customers, watch our recent video, AI Transformation: Maximize the value of Copilot with Copilot Dashboard and check out our article: Connect to the Microsoft Copilot Dashboard for Microsoft 365 customers | Microsoft Learn.

Need more assistance? FastTrack is here to help!

FastTrack is available to support customers with eligible licenses. Request assistance from FastTrack today or contact your assigned FastTrack Architect (FTA).