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The Digital Workplace Conference 2026 (DWC AU) proved to be an unforgettable two days at the Sofitel Melbourne on Collins from 28–29 May 2026. Australia’s premier in-person event for Microsoft 365 professionals brought together power users, business leaders, IT pros, and adoption and change managers from across the region under this year’s theme — One Change. Big Impact. With deep focus on Microsoft 365, AI and Copilot, SharePoint, governance, and real-world adoption, attendees were treated to a packed programme of community-led learning, customer stories, and the kind of practical, take-home guidance that makes DWC such a standout on the Australian tech calendar.

DWC in a nutshell

• 30+ speakers from 5 countries


• 247+ years of combined digital workplace experience represented on stage


• 3 parallel tracks across 2 days — Productivity, AI & Copilot, and Customer Journeys


• Microsoft as a sponsor, with our team on the keynote stage and on the floor


• Post-event attendee survey across roles, industries, states, and countries captured (full breakdown in the Attendee Insights section below)


• Give a read to the DW Results recap as well: Digital Workplace Conference Australia: What We Learned About AI, Governance, and Why People Still Matter – DW Results

Opening Keynote

From AI Hype to Everyday Impact

Thursday 28 May, 9:00 AM, Grand Ballroom (90 minutes)

Panelists: Heather Cook (Microsoft), Debbie Ireland (DWR), and Brett Gilbertson (ASI Solutions).

The opening keynote set the tone for the two days — cutting through AI hype and grounding the conversation in what is actually working inside Australian organisations today. The panel landed honest stories about where Copilot is delivering value, where adoption is getting stuck, and how the right single change — well chosen and well executed — really can have an outsized impact. The energy carried straight into the first round of breakouts and shaped the customer conversations that followed across both days.

Breakout Sessions Overview

DWC 2026 ran three parallel tracks across two days, anchored on the official conference themes:

Productivity

Sessions in this track focused on getting more ROI from the Microsoft 365 tools customers already own — practical patterns to work smarter, not harder, and the unlocks people did not know they had.

AI and Copilot

This was the dominant theme — sessions ran the full lifecycle from governance and security through implementation to adoption, with a strong focus on moving teams from novice to nimble with Copilot prompts, agents, and Copilot Studio.

Customer Journeys

Real-world case studies from organisations who have shipped — the trials, the tribulations, and the lessons. Customer Journeys remains the track attendees consistently rate as the most valuable.

Featured sessions and speakers

• Build Your Own M365 Copilot Reporting Dashboard — Loryan Strant (Avanade, Microsoft MVP)


• Adoption & Change Management for AI: The People Side — Troy Waller (ASI Solutions)


• From SharePoint Foundations to AI Agents: The Blackmores Journey — Sujith Sukumaran and Liza Tinker (Blackmores)


• Data Security Considerations for M365 Copilot and Agents — Andrew O’Young (Microsoft MVP)


• Not Just Slop: How AI Agents Run Our Managed Services Helpdesk — Mark Rhodes (Rapid Circle)


• Novice to Nimble: Mastering Microsoft 365 Copilot Prompts — Kirsty McGrath (OnPoint Solutions) (Microsoft MVP)


• Side by Side with Copilot Cowork: Reimagining Collaboration with AI — Lisa Crosbie (Akkodis, Microsoft MVP)


• The Copilot Mirror: Why AI Isn’t the Problem, Your Governance is — Alpesh Nakar (EDUC4TE) and James Milne (FrontRow Technologies)


• Making AI, SharePoint and Intranets work well together — Natalie Ryan (Step Two)


• Keepin’ it real: Lessons from the trenches — Debbie Ireland (DWR) (Microsoft RD)  and Shannon Donovan (DWR)


• Gone but not forgotten: Lifecycle and retention — Jenn Jones (Datacom)


• Reaching Every Employee: Strategic Decisions Behind High Impact Employee Platforms— Benoit Rabreaud (LumApps ANZ) and Carolyn Coon


• Unshackled: Forge Your AI Personalised AI-Powered Digital Workplace — Emily Hughes (Circle T)


• The PowerPoint hacks every M365 user should know — Sharon Connolly (Microsoft MVP)


• Deliver more, govern better: Practical M365 governance — Peter Varitimidis, Connor Martin (Orchestry), and Louie Newlove (Rapid Circle)


• From Copilot Pilots to Business Impact: Turning AI Hype into Measurable Workplace Value — Daniel Brown (Archon Gnosis) (Microsoft MVP)


• You Have No Idea What Copilot Can Do Now — Daniel Anderson (Microsoft MVP)


• The Future of Intranets: AI Meets SharePoint — Steve Knutson, Stratos Technology Partners (Microsoft RD & MVP)


• Who Am I Now? Evolving Roles in the Modern Digital Workplace — Megan Strant, Kirsty McGrath, Bec Gallen, Jacob Laurence and Mathew Gilbertson

Microsoft on the agenda

Beyond the opening keynote, our Microsoft team carried sessions across both days. The Microsoft-led sessions at DWC 2026:

• From AI Hype to Everyday Impact (Opening Keynote panel) — Heather Cook, with Debbie Ireland (DWR) and Brett Gilbertson (ASI Solutions) — Thursday 28 May, Grand Ballroom


• Cultivating Trust and Leadership Excellence: Strategies for Respect and Empathy in the Workplace — Heather Cook — Friday 29 May, 9:00 AM, Sydney Room


• Why do my services keep breaking? — Elaine van Bergen, Principal Site Reliability Engineer, Azure Reliability — Friday 29 May, 9:00 AM, Brisbane Room


• Agent 365 — the why, what and how? — Jian Sun, Principal Program Manager — Friday 29 May, 12:45 PM, Brisbane Room

Microsoft MVPs and Regional Directors

Microsoft MVPs and Regional Directors were a huge part of the DWC programme this year — across SharePoint, Microsoft 365 Apps, Business Applications, AI Platform, and Copilot. The MVPs and RD on stage and in the community spaces at DWC 2026:

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  • Andrew O’Young  
  
  
  
  
  
  
  • Daniel Anderson  
  
  
  
  
  
  
  • Daniel Brown 
  
  
  
  
  
  
  • Debbie Ireland 
  
  
  
  
  
  
  • Kirsty McGrath  
  
  
  
  
  
  
  • Lisa Crosbie 
  
  
  
  
  
  
  • Liza Tinker 
  
  
  
  
  
  
  • Loryan Strant 
  
  
  
  
  
  
  • Matthew Gilbertson 
  
  
  
  
  
  
  • Brett Gilbertson 
  
  
  
  
  
  
  • Megan Strant  
  
  
  
  
  
  
  • Sharon Connolly 
  
  
  
  
  
  
  • Steve Knutson 
  
  
  
  

Their contributions, alongside customers, partner consultants, and DWR community leaders, reinforced exactly what makes DWC valuable — the community in this room shines, and they came ready to share what works and their experiences.

Community Highlights

DWC has always been a community-first event, and 2026 was no different. A few moments that stood out:

• The opening keynote panel — a packed Grand Ballroom and a lively Q&A that ran right up to the morning tea bell


• Thursday Networking Drinks in the Exhibition Area — two hours of unstructured time where the best conversations of the conference happened


• Customer-led case study sessions that drew standing-room-only crowds


• Recognition for Debbie Ireland and the DWR team for 35+ events across Australia, New Zealand, and Southeast Asia since 2009

Exhibition Area and the Microsoft booth

The Exhibition Area was the centre of gravity for both days — morning tea, lunch, afternoon tea, and Thursday’s networking drinks all happened in the same space, which meant the Microsoft booth had a steady stream of attendees and a constant flow of conversations across both days.

Microsoft on-site:

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  • Ana Maria Suarez — Cloud Solution Architect 
  
  
  
  
  
  
  • Ashish Trivedi – Sr Program Manager, FastTrack 
  
  
  
  
  
  
  • Eddie Chua — Sr Program Manager 
  
  
  
  
  
  
  • Elaine van Bergen — Principal Site Reliability Engineer, Azure Reliability 
  
  
  
  
  
  
  • Garrett White — Biz Apps STU 
  
  
  
  
  
  
  • Heather Cook — Principal PM, M365 Customer Advocacy Group  
  
  
  
  
  
  
  • Jian Sun — Principal Program Manager, Microsoft Corporation 
  
  
  
  
  
  
  • Paul Mineo – Sr Solution Engineer 
  
  
  
  

Conversations at the Microsoft booth ran throughout the two days alongside sponsor and partner check-ins — see the attendee insights and themes sections below for what came out of those conversations.

Who Was in the Room — Attendee Insights

DWR shared post-event demographics from their attendee survey (approximately 64 responses). The room was a genuine cross-section of the Australian and New Zealand digital workplace community:

• Geography: Attendees came from across Australian states and territories — Victoria, New South Wales, Queensland, Western Australia, South Australia, and beyond — plus international guests from New Zealand and further afield


• Roles: Business Analysts, Change Managers, Developers, Information Architects, IT Management, Knowledge Managers, and Site Administrators and Power Users


• Industries: Banking and Finance, Government, Education, Health, Professional Services, Technology, Energy, NFP, Defence, Manufacturing, Retail, Transport, and more

What attendees told us — four themes from DWR’s post-event feedback

• The pace of AI is real — but no one has it fully figured out. People spoke openly about how hard it is to stay on top of how fast things are moving. There was genuine relief in hearing that even experts are working through it in real time.


• Foundations matter more than ever. One of the strongest signals: AI isn’t the starting point. Good data, clear ownership, and solid governance still underpin everything — without that, even the most advanced tools struggle to deliver value.


• The biggest challenge is helping people change how they work. Even in a conference heavily focused on AI, the strongest recurring message wasn’t about tools — it was about people. Supporting teams through change is still the hardest and most important part.


• Learning happens faster when we do it together. Again and again, attendees called out the value of being in the room — the informal conversations between sessions, shared experiences, and honest exchanges that are impossible to replicate online.

Customer Conversations at the Microsoft Booth

Customer conversations at the Microsoft booth throughout DWC 2026 were highly productive. These weren’t formal meetings — they were the organic, drop-by conversations that happen when you’re in the room — and they clustered around adoption, governance, and what’s next for AI in the Australian enterprise.

Top themes surfaced

• Microsoft 365 Copilot — adoption, ROI measurement, governance, agent extensibility, and moving teams from “I tried it once” to embedded daily use


• Copilot Studio and Agents — where to start, who should build, how to govern citizen-built agents, and how to keep them healthy in production


• SharePoint as the knowledge platform — search accuracy, information architecture, archive and retention, and getting the foundations right so Copilot actually returns useful answers


• Data security and Purview for AI — label rollout, sensitivity handling, and what “governance done right” looks like before scaling Copilot organisation-wide


• Adoption and change management — the people side keeps being named as the gap that determines whether AI investment pays off


• Intranet modernisation and employee experience — practical stories from customers building production-grade intranets quickly, with AI features layered on top

Australian customers consistently asked for sharper guidance on moving Copilot beyond basic tasks toward creative, workflow-specific use cases — and reinforced that internal champions, structured adoption stages, and embedded security and compliance are critical to success. Public sector and federal government attendees raised human-centred digital practice and Australian-specific compliance considerations as recurring themes.

Thank You

A huge thank you to every attendee, speaker, sponsor, and volunteer who helped bring DWC 2026 to life. Your passion, curiosity, and commitment made this year’s event genuinely exceptional.

DW Results and Debbie Ireland

Special thanks to event founder and producer Debbie Ireland and the entire team at Digital Workplace Results. DWR has delivered 35+ events across Australia, New Zealand, and Southeast Asia since 2009 — and the welcoming home you create for this industry each year is a big part of why Microsoft is proud to sponsor and show up the way we do.

Microsoft MVPs, customers, and community speakers

Thank you to the MVPs, Regional Director, customers, partners, and community speakers who carried the bulk of this year’s programme. The full DWC 2026 speaker roster:

Alpesh Nakar, Andrew O’Young, Andrew Pope, Annabel Hay, Benoit Rabreaud, Brett Gilbertson, Cairo Walker, Carolyn Coon, Connor Martin, Daniel Anderson, Daniel Brown, David Mitchell, Debbie Ireland, Elaine van Bergen, Emily Hughes, James Milne, Jan Krist, Jemma Hirst, Jenn Jones, Kirsty McGrath, Jian Sun, Lisa Crosbie, Liza Tinker, Loryan Strant, Louie Newlove, Mark Rhodes, Mathew Gilbertson, Megan Strant, Mel Finnigan, Mia Tait, Natalie Ryan, Peter Varitimidis, Shannon Donovan, Sharon Connolly, Shelley Van Hoos, Steve Knutson, Sujith Sukumaran, Sutter Schumacher, and Troy Waller.

The community in this region keeps showing up with sharp, practical content — thank you for the time, the prep, and the generosity of sharing what you’ve learned.

Sponsors

Microsoft is proud to be part of the DWC 2026 sponsor community. Thank you to:

• Platinum: ASI Solutions


• Gold: Rapid Circle, Orchestry, Ideagen


• Silver: Athentra, LumApps, EDUC4TE, Audio Visual Distributors / Barco ClickShare, Microsoft, Datacom, Circle T, DW Results


• Bronze: Step Two, Technomancy

Whether it was your first DWC or you’ve been with us since the early years, your presence helped create an inspiring and unforgettable experience.

What’s Next?

The journey continues. Watch the dwcau.com.au and DWR channels for the 2027 dates and venue announcement — and in the meantime, keep the momentum going on the customer follow-ups and adoption commitments that came out of this week’s conversations.

Until then, let’s keep the energy alive. Continue exploring, innovating, and collaborating with this community. The Australian M365 ecosystem is one of the strongest and most generous in the world, and DWC 2026 was a reminder of exactly why.

#DWCAU  |  One Change. Big Impact