September 28, 2023Published by mslearn on September 28, 2023Categories Microsoft LearnManage cases with Dynamics 365 Customer Service workspaceLearn how to manage cases by using Dynamics 365 Customer Service workspace.
September 27, 2023Published by mslearn on September 27, 2023Categories Microsoft LearnManaging cases with Dynamics 365 Customer Service HubCreate cases, manage the case resolution process, work with case hierarchies, and merge similar cases.