March 23, 2023

Explore Dynamics 365 Customer Service

This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues, business process flows and Service-level agreements.
March 22, 2023

Get tips and tricks for teaching MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Learn tips and tricks about preparing for your first teaching session, which labs to use, when and how to introduce technical topics, as well as other […]